Rights of Passengers (Reg. UE 1177/2010)
RIGHTS OF PASSENGERS TRAVELING BY SEA - CIRCULAR TAKEN FROM THE REGULATION (UE) N. 1177/2010
RIGHTS OF PERSONS WITH DISABILITIES AND REDUCED MOBILITY
EU Regulation No. 1177/2010, the Art. 7-15 and its annexes, recognizes new rights and transport assistance in favor of disabled persons or with reduced mobility, of which the following is a summary in accordance with art. 23 of that Regulation.A carrier may not refuse to accept a reservation strictly for reasons of disability or reduced mobility, unless it is impossible to proceed in compliance with safety requirements established by competent authorities, or if the design of the ship or the port terminals makes impossible the boarding, disembarkation and transport of the person in safety or concretely feasible conditions. (ARTICLE 8).Reservations and tickets are offered to disabled persons and persons with reduced mobility at no additional cost under the same conditions applicable to all other passengers.If a reservation is not accepted for the reasons mentioned above, the carrier is required to make all reasonable efforts to propose an acceptable alternative transport with services managed by himself.The carrier is required to provide assistance to persons with disabilities or reduced mobility provided that they are notified by them, at least forty-eight hours before the service itself is deemed necessary, their specific requirements regarding the accommodation on board, the services requested and need to bring medical equipment (ART. 11).If the person with disability or reduced mobility, who is in possession of a valid reservation with notification described above, are denied boarding for the reasons described in this Regulation, the same can choose between the right to reimbursement and retransportation, for herself and for accompanying person (Art. 8 paragraph III).The carrier is liable for damage resulting from the loss or damage to mobility equipment, if the harmful event is due to the fault or neglect of the carrier (ART. 15), or to a maritime accident.
OBLIGATIONS OF THE CARRIER IN CASE OF INTERRUPTION OF THE JOURNEY (SUPPRESSION OF DEPARTURE OR SHIP DELAY)
EU regulation N.1177 / 2010, to Art. 16-24, recognizes new rights for passengers already holding tickets in case of cancellation or delayed departures, of which the following is a summary in accordance with Article . 23del Regulation.The carrier is obliged to inform passengers about any cancellations or delays as soon as possible or no later than 30 minutes after the scheduled departure time, informing them as soon as possible of the new estimated time of departure and arrival, and providing them with tips on travel solutions alternatives.In case of cancellation of the trip or longer than 90 minutes later than scheduled time of departure, the carrier shall provide passengers free services on board or ashore quantifiable in relation to waiting times and and in any case not exceeding the value of € 80,00 per person per day - up to a maximum of 3 days - including accommodation, meals and any shifts, provided they are available and can reasonably be supplied.The carrier must provide the passenger a retransportation to the final destination, without the payment of additional costs, or full reimbursement of the ticket, with the consent of the passenger, may be in the form of vouchers and / or other services in an amount equivalent to the purchase price.In case of delay in arrival at the final destination due to a cancellation of the trip or delay in departure, the passenger is entitled to financial compensation in accordance with the following conditions:25% of the price of the ticket (single stroke), in case of delay of an hour for travels up to 4 hours, 2 hours delay for travels between 4 and 8 hours, 3 hours delay for travels between 8 and 24 hours, 6 hours delay for journeys longer than 24 hours; 50% of the ticket price (single fare), in the case of double delays beyond the situations referred to in the preceding paragraph.The compensation must be paid within one month of the request and may take the form of a solid (ART. 19). In case of round trip travels, the economic compensation for delay in arrival on outward routeth or the return one is calculated on the basis of half the price of the entire trip (ART. 19 paragraph IV).Under Article. 20 ( "exemption") of this Regulation, the provisions above shall not apply if the passenger is informed of the cancellation or delay before the purchase of the ticket or if the cancellation or delay are caused by the passenger himself.They are not also applied if the carrier proves that the cancellation or delay is caused by weather conditions endangering the safe operation of the ship or by extraordinary circumstances hindering the performance of the passenger service, which could not be avoided even by taking all reasonable measures.Under Article. 24 of this Regulation the passenger may submit a complaint to the carrier within two months from the date that the service has been provided or should have been performed; the carrier must notify the receipt of the claim by notification within one month and must close the dispute no later than two months after receipt.
The national authority responsible for implementing the Regulation is:
Authority for Transport Adjustment
Via Nizza 230, 10126 Torino - Telefono: +39 011 19212.500